Refund Policy

When a refund may be approved

• The same order was charged more than once.
• You paid but the purchased product was not unlocked or delivered, and AI Prompt cannot restore access after reasonable troubleshooting.
• The product delivered is materially different from the product identified on the checkout page.
• A refund is required by applicable law.

What is not refundable

• Changing your mind after the digital content has been unlocked or downloaded.
• Disliking an AI generation or not receiving an image identical to an example.
• Not having the required third-party account, plan, credits, compatible device, or technical knowledge.
• A third-party AI service changing its interface, model, pricing, rules, or availability.
• Failure to replace the customizable fields or follow the included settings and instructions.

Requesting help

Contact AI Prompt as soon as possible, preferably within seven days of purchase. Include the checkout email, purchased product, Stripe receipt or order reference, and a short description or screenshot of the problem. Never send a complete card number or security code.

Troubleshooting first

For delivery problems, AI Prompt may first verify the payment, restore the access link, replace a damaged download, or provide the correct file. If the verified problem cannot be resolved, an eligible refund may be approved.

Approved refunds

Approved refunds are returned through Stripe to the original payment method. Bank processing times vary and are outside AI Prompt's control. Filing a chargeback before allowing reasonable support review may delay investigation, but it does not remove any rights provided by law or your card issuer.